Privacy Policy

Islamic Relief Canada is committed to protecting the privacy of its donors, beneficiaries, employees, volunteers and other stakeholders. Islamic Relief Canada uses its best efforts to respect the privacy of every individual who interacts with our organization. As such, we have developed a rigorous privacy policy that reflects that respect. This notice explains our information practices. Because your privacy is important to us, we provide you with notice and choices about the collection and use of your information.


How do we collect information?

Through online channels such as our website, newsletter, social media, and cookies.

Through offline channels when a donor fills out a pledge card, visits our office to make a donation, donations mailed to our head office, subscriptions to our email list at events.


The information we collect – Website

We do not collect personally identifiable information from you unless you provide it to us voluntarily and knowingly. This means we do not require you to register or provide information to us in order to view our site or attend our events or visit our office. Islamic Relief Canada only gathers personally identifiable data—such as names, postal addresses, email addresses, contact information, credit card information or other information—when you voluntarily submit it. This information is used solely by Islamic Relief Canada for internal purposes. Islamic Relief Canada lists are never sold to third parties. We will only share personally identifiable information with a third-party when:

  •     The person submitting the information authorizes us to share it;
  •     Sharing the information is a necessary operation of the site, for instance, to process a credit card transaction; or
  •     Law requires us to do so.

This notice applies to all information collected from or submitted to the Islamic Relief Canada website located at and all related sub-domains as well as at events or any other method listed above. Other partners of the Islamic Relief Worldwide family may operate under their own privacy notices. By providing Islamic Relief Canada with your information and visiting our website, you accept the practices described in this privacy policy.

Islamic Relief Canada does not automatically collect your personally identifiable information when you visit our website. We do recognize the Internet service provider of the visitor, as well as the domain name or IP address of the server from where you are visiting. This information is used to determine the number of visitors to our site and sources of traffic. The data we collect are totals of those visiting from a domain, not information on individual users.

We cannot recognize the personally identifiable data about our visitors that would allow us to identify the particular visitors to our website.

You do not have to provide any personal information on our website unless you choose to do so. If you make a donation online, personal information will be collected from you in order to process that donation.


How we use information that we collect

Islamic Relief Canada is the sole owner of any information collected through any means. Islamic Relief Canada does not sell personal information about its website users, donors, or stakeholders.

Islamic Relief Canada states unambiguously that:

  •     It will not sell, trade and share a donor’s personal information with anyone else, nor send donor mailings on behalf of other organizations or;
  •     Will only share personal information once the donor has given the charity specific permission to do so.

The personal information you provide us when using our website and at our events (through pledge cards) and walk-in donations —such as your name, postal address, e-mail address, contact information, credit card information or other information—will be kept strictly confidential and used to support your customer relationship with Islamic Relief Canada, as well as to notify you of updated information.

If you allow us to, we will use personal information that you submit in any form to place you on our mailing and/or calling list for regular updates. If you do not wish to receive such mailings/calls from Islamic Relief Canada, you will have the opportunity at any time to request removal from future mailings and/or calls by contacting us.

Also, if you allow us to, we will use your e-mail address that you submit to place you on our e-mail list. If you do not wish to receive e-mails form Islamic Relief Canada, you will have the opportunity at any time to request removal from future e-mail by unsubscribing from the e-mail list.

Islamic Relief Canada strongly adheres to anti-spam practices in its e-mail outreach. All e-mails sent on our list have easy-to-follow unsubscribe instructions at the bottom of each message, and lists are never shared with any third parties.


Personal information and Credit Card Security

All reasonable efforts are made to protect personal information gathered by our organization. Employees may interact with the information solely for the purposes it was gathered for. Controls are in place to ensure that personal information is not disclosed or shared more widely than is absolutely necessary to achieve the purposes it was obtained for.  

Islamic Relief Canada cares about the safety and security of your transaction, and we take every precaution to protect your information.

Donations made on our website are secure to the fullest extent possible. We use high-grade, 128-bit encryption and the “https” security protocol through Secure Socket Layer (SSL) technology to communicate with your browser software. SSL protects information as it is transferred through the Internet. This method is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept the credit card information you send to us. Companies we work with to process credit card transactions also use high-grade encryption and security protocols.

You can recognize secure website pages by checking for the secure symbol at the bottom of your browser screen. For most browsers, this symbol is either a lock or a key. When the lock symbol appears to be locked, the page is secure. When it appears to be unlocked, the page is insecure.

Additionally, all of the transactional data we collect from users is protected against unauthorized access with the use of digital certificates.  Furthermore, this site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

Credit card information provided on pledge cards/forms that are submitted and collected at events, sent in by mail, or walked into the office is blacked out once the payment is inputted into our system. All pledge cards/forms are retained for 7 years to meet CRA requirements.


Note to Parents and Children

Islamic Relief Canada is concerned about the protection of online privacy for all our website users and stakeholders. We are particularly respectful of the privacy of our young users. We encourage parents to monitor their children’s use of the Internet and to help us protect their privacy by instructing them never to provide personal information on this website or events without permission. We will never attempt to extract unnecessary information from you, regardless of age.

Islamic Relief Canada welcomes children to learn more about our organization and, where appropriate, participate in our volunteer activities. However, we encourage this to be done only with their parents’ knowledge and supervision.

Islamic Relief Canada does not knowingly solicit data from children, nor do we knowingly market to children.


How you can access or correct your information

If you would like to request access to review, update or change the information you have supplied in any way, feel free to contact Islamic Relief Canada at any time.

You can correct factual errors in your personally identifiable information by sending us a request that shows the error. We use this procedure to better safeguard your information. To protect your privacy and security, we will also take steps to verify your identity before providing information or making corrections.



Islamic Relief Canada gives you the opportunity to opt-out of receiving additional information from us at any time. If you do not wish to receive mailings, calls and/or e-mails from Islamic Relief Canada, you can request removal by sending an email to [email protected] with “unsubscribe from mailing list” or “unsubscribe from email list” in the subject line, or by unsubscribing directly from an e-mail you receive from us (you can find the “unsubscribe from this list” option in the footer of the email). You can also request to be removed from our mailing or email lists by calling 1 (855) 377-4673.


External Links

This website has links to other websites whose privacy policies may differ from ours. These links are provided for users’ convenience. We will not pass your information along to the linked site.

We make every effort to only link to sites that share our high standards of decency, fairness and integrity. We try our best to ensure that these links are safe for children and appropriate for our users in general. However, since we cannot guarantee the content of every site to which we are linked, we are not responsible for the privacy practices or the content of these other websites.

We do not control or guarantee the accuracy, relevance, timeliness or completeness of any linked information. The inclusion of links to other websites is not intended to endorse, recommend, or favour any views expressed, or commercial products or services offered on these outside sites. The fact that Islamic Relief Canada has provided a link to a site is not an endorsement, authorization, sponsorship or affiliation with respect to such site, its owners or its providers.

We encourage you to be aware when you leave our website to read the privacy statements of every website that collects personally identifiable information. These other sites may collect or solicit personal data or send their own cookies to your computer. Please be aware that Islamic Relief Canada is not responsible for the privacy practices of other websites.

Additionally, Islamic Relief Canada is not responsible for any website that links to the Islamic Relief website, nor does it endorse, recommend or favour any views expressed on such sites.


Privacy Policy Changes

If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt-out of these new uses. If you are concerned about how your information is used, you should regularly review this privacy policy section of our website.

Any changes to this policy will be posted prior to their implementation.


Contact Information

If you have any questions regarding this privacy policy, please contact Islamic Relief Canada.