Islamic Relief Canada strives to provide a positive experience for all our volunteers. However, we recognize that at times, volunteers may have complaints or grievances they wish to raise. We take all complaints seriously and have a process in place to address them promptly.
How to Bring up your Complaint
If you have a complaint or grievance, we encourage you to bring it up with your lead first, especially if you are part of a team. Your lead is in the best position to address your concerns and find a solution that works for everyone.
If, for any reason, you feel uncomfortable or unable to bring up your complaint with your lead, you may follow the process outlined below and bring it up to the National Volunteer Manager.
If you have a complaint or grievance, we encourage you to bring it up with your lead first, especially if you are part of a team. Your lead is in the best position to address your concerns and find a solution that works for everyone.
If, for any reason, you feel uncomfortable or unable to bring up your complaint with your lead, you may follow the process outlined below and bring it up to the National Volunteer Manager.
Volunteer Complaints Process
Our complaints process involves the following steps:
Step 1: Speak with your Direct Supervisor
If you have a complaint, we encourage you to speak with your lead first. Your supervisor will listen to your concerns and work with you to find a solution that addresses your complaint.
Step 2: Reach Out to the National Volunteer Manager
If, for any reason, you feel uncomfortable or unable to bring up your complaint with your lead, you may reach out directly to the National Volunteer Manager in the HR department. The Volunteer Manager will listen to your concerns and will commence an investigation to understand all the facts and perspectives to find a solution that addresses your complaint.
Step 3: Next Steps to Resolve the Concerns
The supervisor and/or Volunteer Manager will share next steps to resolve the concerns. Depending on the nature of your complaint, this may involve mediation, disciplinary action if staff is involved, an apology or a review of policies or procedures.
Our complaints process involves the following steps:
Step 1: Speak with your Direct Supervisor
If you have a complaint, we encourage you to speak with your lead first. Your supervisor will listen to your concerns and work with you to find a solution that addresses your complaint.
Step 2: Reach Out to the National Volunteer Manager
If, for any reason, you feel uncomfortable or unable to bring up your complaint with your lead, you may reach out directly to the National Volunteer Manager in the HR department. The Volunteer Manager will listen to your concerns and will commence an investigation to understand all the facts and perspectives to find a solution that addresses your complaint.
Step 3: Next Steps to Resolve the Concerns
The supervisor and/or Volunteer Manager will share next steps to resolve the concerns. Depending on the nature of your complaint, this may involve mediation, disciplinary action if staff is involved, an apology or a review of policies or procedures.
How to File a Complaint to the National Volunteer Manager
To file a complaint, please fill out this form. Once you have submitted your complaint, you can expect to receive a response within 2-3 business days. Our goal is to resolve complaints as quickly as possible.
We are committed to ensuring that all volunteers are treated with respect and dignity. We value your feedback and encourage you to bring up any concerns you may have. Together, we can create a positive and inclusive environment for all our volunteers.
To file a complaint, please fill out this form. Once you have submitted your complaint, you can expect to receive a response within 2-3 business days. Our goal is to resolve complaints as quickly as possible.
We are committed to ensuring that all volunteers are treated with respect and dignity. We value your feedback and encourage you to bring up any concerns you may have. Together, we can create a positive and inclusive environment for all our volunteers.